Car Auto Xpert – Terms & Conditions

1. Acceptance of Terms

By accessing or using the Car Auto Xpert mobile app or website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 18 years old to use this platform. By using our services, you confirm that:

• You are legally eligible to enter a contract.
• You are the owner of the registered vehicle or authorized to act on the owner's behalf.

3. Services Offered

Car Auto Xpert provides a platform for:

• Booking car servicing and maintenance
• Redeeming service packages
• Requesting SOS/emergency assistance
• Browsing nearby workshops and workshops
• Managing car records and history

The actual service is delivered by independent workshops and workshops, not by Car Auto Xpert.

4. Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials.

We reserve the right to suspend or terminate accounts in case of:

• Misuse, fraud, or false bookings
• Abusive behavior toward workshops or support staff
• Repeated violation of these terms

5. Bookings and Payments

• Users can book services through the app or via a sales executive.
• Payments can be made via Razorpay (UPI/Cards/Net Banking) or cash directly at the workshop.
• Bookings are valid for specific workshops and time slots, subject to availability.

Note: There is currently no cancellation process via app. Future updates may introduce cancellation/refund rules.

6. No Refund Policy

Once a service is redeemed (either partially or fully), no refund shall be granted.

Exceptions may only be considered by the assigned workshop as per their in-house policy.

7. Service Warranty Disclaimer

Car Auto Xpert does not provide warranties for car services. Any guarantees or post-service concerns must be directly addressed with the garage or workshop performing the service.

We are a facilitator and not liable for:

• Poor workmanship or damages
• Delayed service delivery
• Unsatisfactory workshop performance

8. Workshop/Sales Partner Roles

workshops and sales team members listed on the platform are independent service providers. Car Auto Xpert is not liable for their actions, commitments, or disputes.

9. SOS & Location Tracking

• The SOS feature is for emergencies only.
• Real-time location is used solely to dispatch help and is not stored permanently.
• Misuse of the SOS feature may lead to account suspension.

10. Intellectual Property

All trademarks, content, app screens, code, and logos belong to Car Auto Xpert. You may not copy, reproduce, or republish any part without written permission.

11. Limitation of Liability

Car Auto Xpert is not liable for:

• Damages or losses from service delays or negligence by a workshop
• Miscommunications between you and service providers
• Failure to complete services due to unforeseen issues (e.g., workshop closure, vehicle conditions)

12. Modifications to Services

We may update or modify features, pricing, or terms at any time without prior notice. Continued use after changes implies agreement to the revised terms.

13. Termination

We may suspend or permanently ban users who:

• Misuse the app or make repeated fake bookings
• Threaten or harass service partners or staff
• Exploit referral or coupon systems

14. Governing Law

The laws of India govern these Terms. Any disputes will be subject to courts' jurisdiction in Ahmedabad, Gujarat.

15. Contact Us

If you have any questions or concerns regarding these Terms, please reach out:

• 📧 Email: support@carautoxpert.com
• 🌐 Website: www.carautoxpert.com/contact
• 📞 Phone: +91-7984964258 / 8238415587 / 9898301451

By using the Car Auto Xpert app or website, you agree to abide by these Terms and acknowledge our role as a service facilitator.